![]() ![]() You’ll need to enter your “WhatsApp Business ID” which you can find here. When you get to “Step 2 of 3: Create your WhatsApp Business Profile”, close the window and return to the installation screen in Intercom’s WhatsApp Settings. If one doesn’t appear here, you’ll need to create a new WABA. Select your WhatsApp Business Account - This WABA will belong to the Facebook Business Account you selected in the previous step. Select your Facebook Business Account - This is the Facebook account which is connected to your existing WABA. In such cases, you are more likely to get WhatsApp API access. Log into your Facebook account - This is the Facebook account which is connected to your existing WABA.Ĭonnect your account to Intercom - You’ll need to share account and billing permissions with Intercom. It is best to use WhatsApp chatbots for customer service and non-promotional notifications. This will open a window where you can follow the required steps with Facebook: Find out more in Facebook’s documentation. Important: Before migrating you must ensure that 2FA is disabled and that the number is not connected using WhatsApp Cloud API with your current provider. ![]()
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